Kompak4d Privacy Policy – Malaysian User Data Protection

Introduction

Kompak4D ("we", "our platform") takes the responsibility of protecting every user's privacy very seriously. This Privacy Policy explains in detail how we collect, use, store, disclose and protect your personal information when you use the kompak4d platform.

This policy applies to all registered kompak4d users, website visitors, and any individual who interacts with our platform or services through any channel — including the website, mobile app, email communications and customer support live chat.

Kompak4D operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We view data protection not merely as a legal obligation, but as the foundation of the trust you place in us each time you log in to the kompak4d platform and entrust us with your personal information.

Data We Collect

Kompak4D collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we collect and the reasons for collecting it.

2.1 Data You Provide Directly

During kompak4d account registration and ongoing use of the platform, you provide the following data directly to us:

• Personal identification information: Full name as shown on official documents, MyKad or passport number, date of birth and gender
• Contact information: Email address, Malaysian mobile number and residential address
• Financial information: E-wallet account details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or bank account information for deposits and withdrawals via DuitNow or FPX
• Identity verification documents: A copy of your MyKad or passport submitted during the KYC (Know Your Customer) process
• Account security information: Passwords stored in encrypted form, security questions and 2FA settings

2.2 Automatically Collected Data

When you use the kompak4d platform, our systems automatically collect certain technical data:

• IP address and network information
• Device type, operating system and web browser version in use
• Activity log data including the date, time and duration of each login session
• Gaming and betting activity records — game types, bet amounts, outcomes and transaction history
• Cookie data and similar tracking technologies (described further in Section 8)
• General location information based on IP address (state or city, not precise location)

2.3 Data from Third Parties

In certain cases, kompak4d may receive information about you from legitimate third parties, including payment service providers such as FPX and DuitNow for transaction verification, as well as identity verification agencies used in the KYC process. This data is used solely for the stated purposes and is not combined with marketing data.

How We Use Your Data

Kompak4D uses the personal data we collect solely for legitimate purposes directly related to the provision of our platform services. Below are the primary purposes for which your data is used.

3.1 Platform Operations

Your data is used to operate and maintain your kompak4d account, process deposits and withdrawals via Malaysian e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) or FPX, settle bets across Malaysia Super League, EPL, E-Sports and all other game categories, and ensure continuity of your gaming sessions including Live Casino and table games.

3.2 Identity Verification and Fraud Prevention

Identity information and KYC documents are used to verify a user's identity before the first withdrawal is processed, to enforce the mandatory 18+ age requirement set by kompak4d, to detect and prevent fraud, money laundering and platform abuse, and to comply with anti-money laundering (AML) obligations applicable to platforms in this industry.

3.3 Customer Support

When you contact the kompak4d support team via live chat or email, records of that communication are retained to ensure service continuity, allowing our team to review your interaction history if you return with a related query, and for internal training and service quality improvement purposes.

3.4 Security & Compliance

Technical data such as IP addresses, login records and activity patterns are used to identify and block unauthorised access attempts to your account, monitor and prevent multiple accounts being operated by the same individual, ensure the kompak4d platform complies with all applicable regulatory requirements, and conduct internal audits to maintain system integrity.

3.5 Communications & Marketing

With your consent, kompak4d may use your contact information to send you notifications about relevant promotions and bonuses, important account or platform updates, and information about new games or leagues that may interest you. You may withdraw your consent to marketing communications at any time through your account settings or by contacting the kompak4d support team.

Data Sharing with Third Parties

Kompak4D does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. However, in certain limited operational situations, data may be shared with the following parties.

4.1 Service Providers

Kompak4D shares the necessary data with service providers that help us operate the platform, including server infrastructure and cloud service providers, payment solution providers such as FPX, DuitNow, and Malaysian e-wallet processors, Live Casino software providers and sports platforms that generate betting markets for kompak4d, as well as identity verification companies used in the KYC process. All service providers are bound by strict confidentiality agreements and are only permitted to use data for the purpose of providing services to kompak4d.

4.2 Legal Requirements

Kompak4D may disclose personal data when required by Malaysian law or court order, including in legitimate authority investigations related to criminal activities such as money laundering or fraud. In such cases, kompak4d will disclose only the minimum data necessary and will endeavour to notify the user concerned, unless such notification is prohibited by the relevant authorities.

4.3 Business Transfers

If kompak4d is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that business transaction. In such cases, users will be notified via a prominent notice on the platform or by email before any transfer takes place, and the applicable new privacy policy will be clearly stated.

Data Security

Kompak4D implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

5.1 Technical Security Measures

• 256-bit SSL Encryption: All communications between your device and kompak4d's servers are encrypted using 256-bit TLS/SSL protocol — the same standard used by major Malaysian banking institutions.
• Encryption at rest: Sensitive data stored in the kompak4d database, including financial information and identity documents, is encrypted using industry-standard encryption.
• Two-factor authentication (2FA): 2FA is available and encouraged for all kompak4d accounts to add an extra layer of security.
• 24/7 Monitoring: Kompak4D's security system continuously monitors platform activity to identify and respond to security threats in real time.
• Regular penetration testing: Kompak4D conducts regular security testing to identify and patch any vulnerabilities in our systems before they can be exploited.

5.2 Organisational Security Measures

Internally, access to kompak4d user personal data is restricted to staff who genuinely need it to carry out their duties. All staff with access to personal data are required to sign confidentiality agreements and complete regular data protection training. Our internal security incident management policy ensures that any data breach is handled promptly and appropriately.

Data Retention

Kompak4D retains your personal data for as long as necessary to fulfil the purposes stated in this policy, comply with legal obligations, and resolve any disputes that may arise.

6.1 Standard Retention Periods

Active account data is retained for the duration that your account remains active on kompak4d. Upon account closure — whether at your request or for other reasons — personal data will be retained for a minimum of 5 years following closure to comply with Malaysian legal requirements relating to anti-money laundering and financial audit obligations. Financial transaction records are retained for 7 years in accordance with Malaysian financial regulations.

6.2 Data Deletion

Once the required retention period has ended, kompak4d will securely delete or anonymise your personal data so it can no longer be linked back to you. Anonymised data may be retained for statistical analysis and platform improvement purposes.

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and kompak4d's policy, you have the following rights with respect to the personal data we hold about you.

To exercise any of the above rights, contact us at support@kompak4d.best stating the nature of your request. Kompak4D will process your request within 30 working days. For complex cases, this period may be extended to 60 days, with notice provided to you.

Cookies & Tracking Technologies

Kompak4d uses cookies and similar technologies to enhance your experience on our platform. This section explains the types of cookies we use and how you can manage them.

8.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring security. These cookies cannot be disabled without affecting the functionality of the kompak4d platform.
• Preference Cookies: Stores your personal settings such as preferred language and display format so you don't have to reconfigure them each time you log in.
• Analytics Cookies: This helps us understand how users interact with the kompak4d platform so we can improve its design and performance. This data is collected in aggregate form and does not identify you individually.
• Session Cookies: Automatically deleted when you close your web browser. Used to maintain session continuity during active gameplay on kompak4d.

8.2 Managing Cookies

You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the kompak4d platform and your gaming experience. For guidance on managing cookies in specific browsers such as Chrome, Firefox, or Safari, please refer to the relevant browser's help documentation.

Cross-Border Data Transfers

As a platform operating on global technology infrastructure, your personal data may in certain circumstances be processed or stored on servers located outside Malaysia in connection with the provision of specific services. This includes the use of international cloud services that support kompak4d's infrastructure and Live Casino game software providers operating from studios abroad.

In all such cases, kompak4d ensures that data transfers are carried out with adequate safeguards through contractual agreements requiring providers to meet data protection standards equivalent to or exceeding Malaysia's PDPA requirements. Kompak4D does not transfer data to countries without an adequate data protection framework unless appropriate additional safeguards are in place.

Children

The kompak4d platform is strictly for adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we determine that personal data belonging to a child under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who become aware that a child under their care has registered a kompak4d account may contact us at support@kompak4d.best to request an immediate investigation and data deletion.

Links to Other Sites or Services

The kompak4d platform may contain links to third-party websites or services in certain contexts, such as payment providers (e.g., the Maybank2u or CIMB Clicks login page during the FPX process). Kompak4D is not responsible for the privacy practices or content of those third-party websites.

Once you leave the kompak4d platform and access a third-party website, Kompak4D's Privacy Policy no longer applies. We encourage you to read the privacy policy of every third-party website you visit, especially before providing them with any personal information.

Privacy Policy Amendments

Kompak4D reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or platform improvements. All amendments will be published on this page with the updated date clearly displayed at the top of the document.

For amendments deemed material — such as changes to the types of data collected, how it is used, or the parties it is shared with — kompak4d will notify users via their registered email and in-platform notifications at least 14 days before the amendment takes effect. Continued use of the kompak4d platform after an amendment takes effect will be considered acceptance of the revised policy.